TO immediately implement the Anti-Red Tape Act of 2007 and Administrative Order No. 241 of President Gloria Macapagal Arroyo, the Department of Public Works and Highways creates the Citizen's Charter Team (DPWH-CCT).
Through Special order No. 68, DPWH Secretary Hermogenes E. Ebdane Jr. has assigned Assistant Secretary Raul Asis as Chairperson of the CCT with DPWH Planning Service Director Melvin Navarro as Vice Chairman.
" The new DPWH CCT will determine which processes or transactions constitute the frontline services of the department and they will reengineer existing transaction systems and procedures, formulate steps in providing service, forms used, requirements, processing time and fees or charges" Ebdane said.
Ebdane also added that the citizen's charter team will also set a standard, feedback, complaints and redress mechanisms and initiate promotions, training, monitoring and evaluation and perform other activities related to the Anti-Red Tape Act implementation in the central and field offices.
Among the members of the CCT are Project Manager Criste Navida, Project Manager Patrick Gatan , Director Burt Favorito, Director Aristeo Reyes and Director Ardeliza Medenilla
Meanwhile, a technical working group was also created to assist the new DPWH CCT. DPWH Bureau of Research and Standard Assistant Director Judy Sese was appointed as Head while Bureau of Design Assistant Director Gilberto Reyes was assigned as Assistant Head.
Members of the TWG include Serafin Recta-Comptrollership and Financial Management Service, Marichu Palafox-Accounting Division, Elizabeth Pilorin- OIC-Chief Public Information Division, Jesus Cruz- Property Division, Aristarco Doroy-Bureau of Design and Anabelle Delos Reyes-Monitoring and Information Service.