Manila--Headstrong, a global consulting and IT services company, is undertaking a “global process harmonization” initiative to integrate process asset libraries from Global Delivery Centers in the Philippines and India. The harmonization will not only provide a common process asset library but will combine the best practices and process strengths of all delivery centers into one global standard.
The company’s process asset libraries provide a centralized knowledge base for defining and deploying processes to address client requirements. Harmonization of the libraries will ensure that the delivery centers will be following the same set of quality processes.
Ongoing process harmonization has already contributed to an enhanced ISO certification for the company. Headstrong is currently certified for ISO 9001:2000 and scheduled for re-assessment for CMMi Level 3 in Q1 2009. Headstrong Philippines was previously certified for CMMi Level 3 and is looking forward to a simultaneous re-assessment of all Global Delivery Centers early next year.
“In harmonizing these process libraries, we ensure clients that they receive the Headstrong standard of quality in IT delivery from any of our Global Delivery Centers. This provides the client the flexibility to outsource the work in many Headstrong locations and still be assured that the high level of service quality will be same,” said Salud Domagas, Delivery Assurance Group head. Harmonization started in March and Headstrong expects to roll out its integrated process asset library for all GDCs next month.
The integrated Process Infrastructure, called the One Process Asset Library or OnePAL is the process foundation that enables Headstrong’s project managers and consultants to develop effective solutions for its clients. OnePAL was undertaken in response to the clients’ demand for a service delivery that is at par with globally recognized quality standards for software and IT solutions.
The Manila and India GDCs are collaborating on the development and implementation of One PAL. “The real challenge to completing the process integration is to get the all the process areas defined and enhanced with the best practices while ensuring the full coverage of the individual centers needs. The communication among the various Task Forces needed to be closely coordinated and seamless, considering the different time zones of the locations. The greater challenge remains the simultaneous roll-out in all GDCs in the coming months,” she said.
Headstrong, through the Delivery Assurance Group, is also working on further strengthening its capability in offshore outsourcing services through the major initiatives in the areas of knowledge management, tools and automation and further certifications in information systems security, CMMi and towards Six Sigma.
“DAG is focused on being a proactive partner to the Delivery Groups - to go beyond the standard compliance and facilitation activities, rather, to actively improve overall productivity and capability of the delivery centers," said Domagas.
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About Headstrong
Headstrong is a global consulting and IT services company that applies its expertise in business processes and technology across key verticals in the Capital Markets Industry. Headstrong’s client base in the financial services industry includes the top 10 investment banks. It provides domain focused solutions across capital markets business areas – Wealth & Asset Management, Prime Brokerage & Securities Financing, Equities (Cash and Derivatives) and Fixed Income (Mortgage Backed Securities, OTC Derivatives and Commodities). Headstrong delivers solutions in Business Process Definition, Systems Integration, Application Development, Application Outsourcing, QA and Testing Services and Knowledge Process Outsourcing. Headstrong helps its clients realize value from their business and technology initiatives while leveraging a steadfast heritage (as James Martin + Co) of strong methodologies and global program management. Headstrong is headquartered near Washington DC, with a global presence across North America, Europe and Asia-Pacific.
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