Sitel, the top-ranking global contact center, renewed its partnership with award-winning human resource solutions firm ExcelAsia. ExcelAsia also announced that it is launching a new recruitment and training strategy: purpose-built, dedicated training centers for major business process outsourcing (BPO) clients to meet increasing recruitment demand.
ExcelAsia has served as a human resource provider for Sitel since 2005. The renewed business partnership rolled out on November 3, and ExcelAsia began operating a dedicated site for Sitel to guarantee 200 or more successfully placed call center agents every month.
Sitel is confident that the firm will meet its recruitment needs. Dan Reyes, President, Sitel Philippines said, “We expect that ExcelAsia will provide the resources necessary to give Sitel the number and quality of human resources required for its growing business.”
To meet the monthly guarantee for Sitel, ExcelAsia is expanding its training facility in Makati. ExcelAsia President Rita Trillo-Ugarte said that its existing Makati facility will continue to serve other BPO clients. However, to meet demand by these clients, ExcelAsia plans to develop other dedicated facilities as well, with each facility exclusively serving a major BPO.
“Our dedicated site strategy will also be implemented for our other BPO clients,” Trillo-Ugarte explained. “For each dedicated site, clients will have around six account managers, six trainers, and training classes operating solely for them. This allows the dedicated site to focus on only one client, thereby getting more hires. All recruitment and training processes will be customized to that specific client’s needs to help boost passing rates among endorsed applicants.”
ExcelAsia plans to roll out dedicated centers to their Alabang, Cebu, and Bacolod sites. Demand for ExcelAsia’s services has increased and dedicated sites will cut the delivery time of human resource solutions without sacrificing quality, according to Trillo-Ugarte.
Reyes expressed confidence with the firm’s plans, saying “ExcelAsia has been one of the most consistent and strongest HR providers for Sitel. I believe the new partnership will further enhance our relationship and work to benefit both parties. There will be more cooperation between the two organizations to increase the yield of qualified applicants into the Sitel system.”