ExcelAsia, a rapidly growing HR solutions provider, recently tapped Bacolod as one of the next wave cities to emerge as a Business Process Outsourcing hub. As plans of expansion rolled out, ExcelAsia chose to position its first new site this year in Bacolod and formally opened it this September.
Bacolod was identified by the Philippine Cities Competitiveness Ranking Project as one of the most competitive cities in the country in terms of infrastructure, business potential, and overall quality of life. Also this year, the Institute for Development and Economic Analysis Inc., or Idea, also cited Bacolod in its Outsourcing Study as one of the best alternative locations to expand outsourced services.
With clients such as Teletech and Convergys operating in Bacolod, ExcelAsia expects to train approximately 300 call center near-hires every month in this new facility. ExcelAsia provides free call center training for applicants certified as “near-hires” by potential employers. Near-hires are applicants who require remedial training to qualify for employment.
According to ExcelAsia President Rita Trillo-Ugarte, the new Bacolod site will serve as one of their chief offices strategically situated within the Mindanao region. Prior to this, ExcelAsia already positioned its training and recruitment operations in Cebu and in Makati City.
“To provide for crucial ramp-ups happening in our BPO clients, ExcelAsia has positioned itself to be within our clients’ reach.” Trillo-Ugarte said. “Our expansion plan is also our way of bringing more jobs to Filipinos who wish to start their career in this industry.”
ExcelAsia is accredited by TESDA to provide training services under PGMA’s Training for Work Scholarship Program. The program provides free skills training for Filipino job-seekers who wish to work in the BPO industry. With a hiring rate of 80% after training, ExcelAsia brings their free training service to Bacolod to leverage call center skills among its potential hires.
Trillo-Ugarte also said that her company’s nationwide expansion plan demonstrates the success ExcelAsia has attained since beginning operations in 2005. “We have consistently exceeded our year-on-year targets from our first year of operation,” Trillo-Ugarte said. “Later this year, we also plan to increase our capacity in the Cebu site and also plan to open a facility in Baguio.”
ExcelAsia provides industry-leading Human Resources Solutions to more than 30 multinational companies in the Philippines. The firm is staffed by training and recruitment experts who provide end-to-end Human Resource solutions: sourcing and recruitment, executive search and business consultancy, and employee training and development. ExcelAsia is a professional and reliable service-oriented company that services the growing HR needs of Contact Centers and other Business Process Outsourcing sectors. At present, ExcelAsia is headquartered in Manila with offices in Cebu, Bacolod and Alabang. It has trained and deployed over 16,000 Filipino jobseekers.