Tuesday, September 09, 2008
ExcelAsia Bares Graduates of Near-hire Contact Center Training Program
Photo shows (from left ) John Milton Templo, Communications Trainer, ExcelAsia; Jamie Wilson, Lead Trainer, ExcelAsia; Rita Trillo-Ugarte, President, ExcelAsia; Augusto Syjuco Jr., Director-General, Technical Education and Skills Development Authority; Philippine President Gloria Macapagal-Arroyo; Amado Bagatsing, Manila 5th District Representative; Trisha Bonoan-David, Manila 4th District Representative.
Human resource solutions firm ExcelAsia was recognized by President Gloria Macapagal-Arroyo when the company presented successful graduates trained under a government program that subsidizes training for “near-hire” employment candidates seeking jobs in the fast-growing business process outsourcing industry.
ExcelAsia’s near-hire contact center training program is being delivered with the assistance of the president’s Training for Work Scholarship Program.
The program is administered by the Technical Education and Skills Development Authority. The recognition program was conducted at the Rizal Hall of Malacañang Palace as part of TESDA’s 14th anniversary celebration. It also served as a thanksgiving event for graduates.
A total of 370 successful graduates attended the event, 50 from ExcelAsia. Each graduate received a course completion certificate from TESDA Director-General Augusto Syjuco Jr. Syjuco said that the training program has provided scholarship assistance to a variety of technical sectors, including the contact center industry.
As of June 2008, Syjuco said that approximately 97,000 trainees have benefited from the president’s Training for Work Scholarship Program and have subsequently found gainful employment both locally and abroad. The scholarship program was launched in 2006.
Strict requirements must be met in order to receive TESDA certification for the program. Partner institutions must maintain a 40% hiring rate after trainees that complete their training courses. ExcelAsia consistently exceeds that rate, providing a hiring rate of 70 percent to 80 percent for their graduate trainees. For the contact center industry, vouchers are distributed by TESDA and the Business Processing Association of the Philippines to certified partner institutions.
ExcelAsia trains around 400-500 call center near-hires each month. Near-hires are applicants who demonstrate potential but require additional training to qualify for a job. ExcelAsia works to bridge the gap between the potential of these near-hires and successful job placement. As of June this year, an estimated 11 percent of the total graduates from the government-subsidized initiative come from ExcelAsia.
“This program is truly substantial and everyday, we see an increasing number of Filipinos that the government and ExcelAsia are able to assist in their efforts to gain employment.” ExcelAsia president Rita Trillo-Ugarte said.
“It also motivates us to keep on coming up with new ways in which we, as a private company, can help open up more job opportunities for the Filipino people.”
About ExcelAsiaExcelAsia provides industry-leading Human Resources Solutions to more than 30 multinational companies in the Philippines. The firm is staffed by training and recruitment experts who provide end-to-end Human Resource solutions: sourcing and recruitment, executive search and business consultancy, and employee training and development. ExcelAsia is a professional and reliable service-oriented company that services the growing HR needs of Contact Centers and other Business Process Outsourcing sectors. At present, ExcelAsia is headquartered in Manila with offices in Cebu, Bacolod and Alabang. It has trained and deployed over 16,000 Filipino jobseekers.