its "Citizen's Charter," a set of standards aimed at cutting down
bureaucratic Red Tape.
Labor Undersecretary for Internal Affairs and Regional Operations Carmelita
Pineda, who chairs the DOLE Anti-Red Tape Task Force, personally presented
to Labor and Employment Secretary Marianito D. Roque, and CSC Assistant
Commissioner Anicia de Lima the copy of the Charter in a simple ceremony
held at the DOLE's Blas F. Ople Hall in Intramuros.
Roque said that the event, dubbed "Hawak Kamay Laban sa Red Tape," affirmed
the ongoing DOLE efforts to effectively eliminate all semblance of
bureaucratic red tape and avert graft and corruption in the delivery of all
its frontline services in the interest of the Filipino workers.
Roque maintained that such consistent thrusts are necessary in all DOLE
services, bureaus, regional offices, overseas posts, and attached agencies,
many of which are rendering crucial services for the country's Three Plus
(3+) social partners (labor, management, government and other sectors), and
President Gloria Macapagal Arroyo had passed into law RA 9485, or the
Anti-Red Tape Act of 2007 otherwise known as "An Act to Improve Efficiency
in the Delivery of Government Service to the Public Reducing Bureaucratic
Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof."
Then, the Civil Service Commission promulgated the said Act's Implementing
Rules and Regulations (IRR), which took effect on September 5, 2008.
The DOLE, as one of the 15 pilot government agencies, undertook a leading
role in ensuring the Department-wide implementation of the Anti-Red Tape
measures pursuant to RA 9485 and its IRR.
The Labor and Employment Secretary's efforts to achieve the DOLE Citizen's
Charter, an 87-page document, emphasizes the DOLE's vision and mission
towards full, decent, and productive employment for the Filipino worker, in
consonance with its mandates to promote employment opportunities, develop
human resources, promote the welfare of workers and maintain industrial
Roque said the Charter contains relevant information and the step-by-step
procedures for both workers and clients wanting to avail of the DOLE's
frontline services, with simplified procedures to hasten services delivery
and deter graft.
The DOLE Charter identifies the active, ongoing DOLE programs and projects
in 1) Job Search Assistance for Wage Employment 2) Capacity-building Program
for Livelihood to assist workers in the formal, informal and overseas
sectors; 3) Social Partnership Promotion and Dispute Resolution Program;
4) Professional Regulation, Technical-Vocational Education and Training and
Productivity Programs; 5) Ensure Fair and Just Terms and Conditions of
Employment; 6) Social Protection and Welfare; and, 7) Occupational Safety
In brief, under the acronym "DOLE", the Charter elucidates the performance
pledge of the Department to its clients locally and worldwide to, "deliver
services in accordance with the procedures and timeframe provided in our
service standards; open our hotlines, text service facilities, and website
24 hours a day, 7 days a week, so that [clients]may have easy access to
information on our services wherever you are; listen to and act on
complaints as well as suggestions, and ensure that we shall attend promptly
to your service needs, without qualification, and courteously handle each
transaction with patience and in accordance with our Code of Ethics."
The Department's open hotlines provided for its global and local clientele
include Hotline DOLE 2917 for Globe subscribers; 908-2917 for non-Globe
subscribers; complemented by Short Messaging System (SMS) for text messages
to 2910 (free calls for Globe and TM subscribers); and the 24/7 DOLE website
in the Internet, www.dole.gov.ph END mjlc